For Wholesale Buyers

Frequently Asked Questions

Everything you need to know about ordering, shipping, certification, and working with us.

Ordering

What are your wholesale prices, and is there a minimum order?

We offer volume-based pricing across three tiers depending on order size. Please contact us to request our wholesale catalog and price list.

Do you offer samples?

Yes. We offer sample packs of up to 5 teas for ¥5,000, including international shipping. Visit our Samples page to see the full selection, or email us at naturalitea.organictea@gmail.com.

Is your tea available in tea bags?

We have Yabukita Midori sencha and Setoya Momiji black tea available in tea bags. Other teas can be custom-ordered in tea bag format for an additional cost. Please note that these orders may take extra time, as the tea is sent to another facility for repackaging.

Our Tea

How is your tea sourced?

All of our full-leaf tea is grown by farmers in our cooperative and processed in our own factory in the Setoya region of Fujieda. Our organic matcha is sourced locally in Fujieda.

What cultivars do you use?

Unless otherwise noted, our teas are made from the Yabukita cultivar. We also grow and offer specialty cultivars — including Yamakai, SayamaKaori, Fujikaori, Tsuyuhikari, and others — in limited quantities. See our Cultivar Guide for the full list, or consult the wholesale catalog for current availability.

How should I store the tea, and when does it expire?

We recommend keeping our green tea in its original nitrogen-filled packaging to retain freshness. Once opened, the tea will not spoil, but the flavor and aroma will gradually change. Alternatively, store in a sealed metal or non-reactive ceramic container in a cool, dry place, away from strong smells. Refrigeration can prolong shelf life, but let the tea return to room temperature for at least 24 hours before opening to prevent condensation from damaging the leaf.

In its original packaging and under temperate conditions, we suggest consuming tea within one year of its packaging date.

Organic matcha has a particularly short shelf life. Its fine particle size means it oxidizes rapidly once exposed to air. We strongly recommend ordering matcha in small, individual units ready for sale rather than purchasing one large package and repackaging yourself.

Packaging & Labeling

What packaging options do you offer?

We offer a range of packaging sizes and styles, from 20g retail bags to 1kg+ bulk bags. Options include nitrogen-filled silver bags (with or without zip seal), black/white stand bags, craft stand bags, and tin cans for premium retail presentation. Packaging and filling fees vary by size and type — our wholesale catalog includes the full packaging price list.

Packaging fees are waived for bulk orders of 20kg bags (no retail packaging).

Can you apply custom labels with our branding?

Yes. We offer custom labeling in multiple sizes. Label fees are per unit and depend on size and color (single-color or four-color printing). If you require two labels per package (e.g. front and back), the fee is doubled. Full details and pricing are included in our wholesale catalog. We can also include organic certification logos (JAS, USDA, EU, UK, Canada, Taiwan) on your packaging if your organization holds the relevant certification.

Certification & Documentation

Is all of your tea certified organic?

All of our tea except houjicha is JAS Certified Organic. The leaves used for our houjicha are grown under the same organic practices as all of our other teas — without chemical fertilizers or pesticides — but the factory that handles our houjicha roasting does not hold JAS certification. We are confident in the quality of their work.

What certification documents can you provide, and what do they cost?

We can provide the following documents upon request. Please let us know which you need when placing your order so we can include them in your invoice.

Payment & Shipping

What payment methods do you accept?

PayPal for orders under ¥50,000. Bank transfer for orders of ¥50,000 and above. All orders are prepaid — we ship once payment is confirmed. Bank transfer fees are the buyer's responsibility.

What are your international shipping options?

We ship internationally via EMS, which is insured against damage or loss. For orders over 20kg, UPS, FedEx, and Schenker are also available — though customs clearance support varies by courier.

Customs duties at your destination are the buyer's responsibility. To ensure smooth customs clearance, please provide your tax or customs ID when placing your order — for example: EIN (USA), VAT + EORI (EU), ABN (Australia), BN (Canada), TRN (UAE/GCC), or UEN (Singapore).

What is your refund policy?

Please contact us directly if you believe you need a refund.

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